Assure the customer that a fix is on the way Customers need to feel secure. So, approach these templates carefully.
For now. For example, would you mind sending me the username associated with your account along with the date that you received the charge?
Thank you for choosing Yahoo! Just keep in mind that attempts to be clever could seem flippant to an angry customer.
This needs to be fixed NOW. The key insight here? The Customer Had a Bad Experience in Store A rude or unhelpful associate, merchandise in complete disarray, endless checkout lines—a lot can go wrong in store at this time of year.